Refund Policy
Last Updated: 11/30/2025
This Refund Policy outlines how deposits and payments are handled for all mobile notary, electronic notary, RON, apostille, and field services.
1. Deposits
A deposit equal to the travel fee is required to secure all mobile appointments.
Deposit amounts vary based on:
- Travel zone
- Time of day
- Holidays or weekends
- Urgency or same-day requests
All deposits are non-refundable.
2. Cancellations
Clients may cancel at least 24 hours before the scheduled appointment to reschedule for another available date.
- Rescheduling does not issue a refund.
- Rescheduling is allowed one time per deposit.
3. No Refund Situations
There are no refunds for deposits under any circumstance.
This includes, but is not limited to:
- Missing or invalid ID
- Incorrect or incomplete documents
- Unwilling signer(s)
- Document errors
- Not being present at the appointment location
- Cancelling after the notary has begun travel
- Changes made by the client after booking
- Inability to complete a notarization due to client error
The deposit covers:
- Travel
- Time
- Gas
- Wear and tear on the vehicle
- Scheduling and preparation time
4. Refunds for Completed Services
Upon successful completion of a notarization or service, the client pays notarial act fees or any additional service fees.
Once services are performed, no refunds are issued.